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Information Receptionist

Company: Department of Veterans Affairs
Location: San Angelo
Posted on: August 26, 2020

Job Description:

* VideosVideos* DutiesHelpDutiesSummaryThese positions are located within the West Texas VA Health Care System, at Big Spring, TX (Campus) or Odessa, TX (CBOC) or San Angelo, TX (CBOC) or Abilene, TX (CBOC) or Hobbs, NM (CBOC).Learn more about this agencyResponsibilitiesNOTE: This is a TEMPORARY appointment (not-to-exceed 1 year). This appointment may be renewed for additional service in accordance with Agency needs for 1 additional year. Temporary positions offer health insurance (if the employee is expected to work at least 130 hours per month for at least 90 days) but do not offer life insurance or retirement benefits and may be terminated at any time before the expiration date. The appointment to a Temporary position does not confer eligibility for promotion or reassignment to other positions or the ability to be non-competitively converted to permanent employment.The applicant serves as the first point of contact for many of our customers by serving at the information and screeners desk or any other area where employees, patients and visitors seek information or standing in strategic locations where employees, patients and visitors need wayfinding assistance as directed by the supervisor.Your duties can include but are not limited to the following:* Provide consistent, responsive, secure, and efficient door screening operation.* Provides a positive, welcoming message and courteous, helpful service to arrivingand departing patients, visitors, and West Texas VA Health Care System staff.* Respond to face-to-face inquires.* Provides accurate and timely responses to requests for information and directions.* Assist with locating staff, and other general information.* Performs other duties as assigned.Work Schedule: Monday to Friday - Various work schedules availableRecruitment & Relocation Incentives: Not authorizedFinancial Disclosure Report: Not RequiredTravel RequiredNot requiredSupervisory statusNoPromotion Potential4* Job family (Series)0304 Information ReceptionistSimilar jobs* Receptionists* RequirementsHelpRequirementsConditions of Employment* You must be a U.S. Citizen to apply for this job* Subject to a background/security investigation* Designated and/or random drug testing may be required* Selective Service Registration is required for males born after 12/31/1959* May be required to serve a probationary period* Selected applicants will be required to complete an online onboarding processQualificationsGeneral Experience: MUST possess one full year of progressively responsible clerical, office, or other work that indicates ability to acquire the particular knowledge and skills needed to perform the duties of the position Information Receptionist position.OREducation: MUST have successfully completed two (2) years above high school level in any field for which high school graduation or the equivalent is the normal prerequisite. This education must have been obtained in an accredited business, secretarial or technical school, junior college, college or university. (Transcripts Required)ORCombination of Education and Experience: Equivalent combinations of education and experience as described above may be fully qualifying. (Transcripts Required)You will be rated on the following Competencies as part of the assessment questionnaire for this position:* Communications* Customer Service* Interpersonal SkillsIMPORTANT: A full year of work is considered to be 35-40 hours of work per week. All experience listed on your resume must include the month and year start/end dates. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.EducationIMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.NOTE: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Keywords: Department of Veterans Affairs, San Angelo , Information Receptionist, Administration, Clerical , San Angelo, Texas

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