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Remote Customer Advocate and Escalations Manager

Company: VirtualVocations
Location: San Angelo
Posted on: November 22, 2021

Job Description:

A privately owned rental platform has a current position open for a Remote Customer Advocate and Escalations Manager. Core Responsibilities Include: Independently driving and supervising sophisticated partner concerns Reporting and advancing efforts to resolve complex customer experience problems Leading support response both with the customer and internally to key team members Position Requirements Include: 5+ years of account management, consultation, PM, escalation management, and/or support experience Ability to communicate sophisticated ideas effectively verbally and in writing Strong customer service with the ability to make good judgments and quick decisions Ability to effectively prioritize and complete tasks in a high-pressure environment Ability to establish relationships and influence Senior Leadership Ability to have difficult conversations with multiple levels within the organization

Keywords: VirtualVocations, San Angelo , Remote Customer Advocate and Escalations Manager, Executive , San Angelo, Texas

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