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Teller Manager

Company: First Financial Bankshares
Location: San Angelo
Posted on: January 4, 2019

Job Description:

Essential Job Duties and Responsibilities: Manages the teller operations for the branch; Ensures that teller operations policies and procedures are followed; Provides guidance and assistance to teller staff as necessary with transaction approvals, resolution of customer service issues, workflow coordination, and training of new or less experienced tellers. Incumbent is expected to hire, track, and coach, counsel and support retail staff in all phases of sales, customer service and work detail. Will supervise staff of at least five employees and daily operations. Conducts on-going training as policies, procedures, equipment, and systems are changed or modified; Conducts interviews of teller applicants and makes hiring decisions; Researches teller errors and outages and effects proper resolution; Establishes teller work schedules and makes daily/weekly assignments; Prioritizes client demands; Provides impeccable customer service; Communicates professionally with all clients and colleagues; Upholds understanding of all banking products and services, along with company systems and procedures; Participates in job specific training, various bank training programs such as customer service, and complies with BSA, AML and all bank policies and procedures as required. Other duties as assigned. Job Requirements: A self-starting team player with High school diploma or GED and any of the following: 36 months previous teller experience within the financial institution industry plus completion of FFIN Manager Development Training and FFIN Teller Certification Program within 12 months of appointment; or 24 months previous teller experience within the financial industry and one year retail management experience plus completion of FFIN Manager Development Training and FFIN Teller Certification Program within 12 months of appointment. Thorough knowledge of banking center operations is necessary. Ability to maintain high level of confidentiality is required. Computer proficiency and familiarity with Microsoft programs and impeccable written and oral communication skills are necessary. Must be comfortable working in a fast-paced environment with handling frequent interruptions and little to no supervision. Position can be mentally and physically stressful, requires standing for most of the work day, and requires lifting, carrying, or moving heavy boxes or bags of currency and coin weighing up to 60 pounds. Must be able to work flexible hours and/or extended hours as business requires. Preferred Job / Skill Level: Bilingual in English and Spanish. "Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status." * Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. * Please view Equal Employment Opportunity Posters provided by OFCCP here. * The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. Apply On-lineSend This Job to a Friend RELATED LINKS:Personal ? Business ?Trust and Wealth Management ? * First Financial Bankshares, All Rights Reserved Privacy Notice - Terms of Use - Policies and Disclosures FFIN Swipe a Truck You are using an unsupported browser version. An updated browser is the gateway to a better and more secure online financial experience. Update your browser now to protect your financial information and benefit from all of the features available from First Financial Bank's websites.Upgrade your browser by clicking one of the logos below. Chrome Firefox Safari Opera Internet Explorer You'll be automatically rSDL2017

Keywords: First Financial Bankshares, San Angelo , Teller Manager, Executive , San Angelo, Texas

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