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Customer Service Representative

Company: TIME CLOCK PLUS
Location: San Angelo
Posted on: September 14, 2018

Job Description:

About the Job:Resolves product or service issues by clarifying the customer's problem; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Ensures customer success and satisfaction in a friendly and courteous manner. Maintains customer records by updating account information. Maintains product and industry knowledge to improve performance and skill set. Recommends potential products or services to management by collecting customer information and analyzing customer needs. Meet or exceed established performance requirements. Daily schedule management. Customer success and customer advocacy. Assisting fellow team members and other departments. Contributes to team effort by ensuring the highest possible level of customer happiness.About the Candidate:Strong quality customer service. Strong oral and written communication skills. Ability to work in fast paced environment and mutli-task. Practices excellent judgment skills to be evaluate situation and provide solution. The Customer Service Technician is a full-time position and carries the following benefits: paid vacation, health, dental, and vision insurance, disability and life insurance, 401(k).About Us: TimeClock Plus is a premier provider of best-of-breed workforce management and time collection solutions. The company's offerings are innovative and leverage the latest technologies available for solving the most complex issues faced by today's employers. Over 60,000 customers have chosen TimeClock Plus to complete their workforce management strategy as they seek to do more with less and manage the ever-increasing compliance obligations placed upon them. TimeClock Plus is an equal opportunity employer.

Keywords: TIME CLOCK PLUS, San Angelo , Customer Service Representative, Hospitality & Tourism , San Angelo, Texas

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