Work From Home Customer Service Representative - EQUIPMENT PROVIDED!!!! $12.75 For Training and Production
Location: San Angelo
Posted on: June 12, 2021
Why work for Alorica? Simply put, we want to make lives
better...one interaction at a time and to do that, we need the very
best people to join us.
We offer competitive wages.
Overtime opportunities are available to increase your income.
Monthly bonuses just for being amazing at what you do.
Bonuses when you refer friends and family for employment with
Full time hours. Yes, that's right, a consistent 40 hours a
Medical, dental, financial planning, pet insurance and tuition
reimbursement benefits, for you and your family, just to name a
Paid time off for work and life balance. We think you should enjoy
time away from the office.
Retirement planning options (401(k)).
Access to merchant discounts as an Alorica employee.
We promote from within 90% of the time company wide.
Alorica offers fun, challenging opportunities to pursue your
professional goals, and we want you to have fun and succeed -
because when you're at your best, that's when we're at our
Job Summary: Must be a resident of Arkansas, Iowa, Idaho, Kansas,
Louisiana, Missouri, Nebraska, Oklahoma, Texas, or Utah. Are you a
problem solver who likes to make life better for others? As an
Inbound Customer Service Representative, you will provide exemplary
customer service, over the phone, offering solutions and answering
questions about a product or service. You will be an advocate for
our customers, showing compassion and putting yourself in their
shoes to calmly resolve and de-escalate customer concerns.
Job Requirements Must be a resident of Arkansas, Iowa, Idaho,
Kansas, Louisiana, Missouri, Nebraska, Oklahoma, Texas, or Utah.
First and foremost, you need a positive attitude and a natural
willingness to want to help others We require you are flexible in
accepting a set schedule during our operating hours of 5am-9PM CST,
Monday through Sunday.
You also must be willing to work holidays when they fall within
your assigned schedule The ability to ask probing questions, while
exhibiting empathy, to further understand customers who may be
vague or unclear about their technical issue.
The ability to give a customer feedback on the root cause of their
technical issue and how it will be resolved, all while exhibiting
A confident familiarity with current technology inclusive of an
understanding of the functionality of wireless networks, cellular
data, smart and basic cellular phones, tablets, mobile hotspots,
network extenders, modems The ability to use client simulator
systems to relay detailed information and resolve customer issues,
in real time, all while remaining empathetic 18 years of age or
older High School Graduate or GED required Ability to complete a
pre-employment behavioral assessment and background check.
We also require that you meet the Work At Home requirements listed
Work at Home Requirements Your Work At Home environment must be
in a private residence, located at the address listed on your
You must have a fixed location to conduct your work as this
position is not portable.
Your Work At Home office must be a distraction free environment
from noise created by other parties.
Alorica will provide the equipment you need to conduct your work
which also includes a web cam. You will be required to consent to
being monitored with a web camera provided by Alorica during the
times you are accessing the work equipment. You will need to
provide an Internet/Broadband Internet Connection - DSL or Cable
only. No Satellite, Dial-up or Wireless Internet connections.
You will also need a Smart Phone to receive security passcodes as
Your workstation must be connected directly to the Internet with
proof that your ISP meets a minimum download speed of 10 Mbps and
minimum upload speed of 5 Mbps. You can obtain proof through a
speed test at -
About Alorica Equal Opportunity Employer - Veterans/Disabled
Keywords: Alorica, San Angelo , Work From Home Customer Service Representative - EQUIPMENT PROVIDED!!!! $12.75 For Training and Production, Other , San Angelo, Texas
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