Implementation Specialist
Company: TCP
Location: San Angelo
Posted on: September 11, 2023
Job Description:
TCP is committed to cultivating a diverse and inclusive team.
However, we are not able to sponsor visas for this role.
About TCP Software
For more than 30 years, TCP has helped organizations engage their
people by providing flexible, mobile timekeeping and workforce
management solutions. Trusted by tens of thousands of customers and
millions of users, TCP delivers best-in-class technology and
personalized support to organizations of all sizes in the public
and private sectors to meet their complex timekeeping, employee
scheduling, leave management, and other workforce needs. Growth is
happening and our vision for a successful future is clear - We'd
love for you to join us on this journey! For more information on
TCP, visit www.tcpsoftware.com or follow us on LinkedIn or
Facebook.
TCP is an equal-opportunity employer. We celebrate diversity and
are committed to creating an inclusive environment for all
employees.
As an Implementation Specialist, you will:
- Execute implementation project plans, at the direction of a
Project Manager, based on customer needs, resources, and timelines
as part of a project team.
- Perform on-site and remote installation, configuration, and
customer training.
- Manage time and resources to facilitate multiple implementation
projects simultaneously.
- Ensures customer success and satisfaction in a friendly and
courteous manner.
- Maintains customer records by updating account information and
task status using project management tools and methodologies.
- Continually investigates products and gains industry knowledge
to improve performance and skill set.
- Work independently to accomplish tasks to meet performance
requirements.
- Contributes to team effort by ensuring the highest possible
level of customer happiness by understanding the needs of the
customer with intuitive or directive conversation and questioning
techniques.
- Assists the project team in predicting project risks and
assists in Root Cause Analysis when unforeseen issues/risks
threaten the success of the project. You are a strong fit for this
role if you have:
- Exceptional communication and customer service skills.
- Proven experience working as an Implementation Specialist.
- Sound technical knowledge.
- Strong analytical and problem-solving skills.
- Bachelor's degree in Computer Science, Engineering, Computer
Information Science, Information Technology, or a related field is
a plus.
- Proficiency in all Microsoft Office applications and SQL
database management systems is a plus.
- The ability to multitask effectively.
- The ability to work independently and as part of a team.
- Excellent organizational and time management skills.
- Detail-oriented. Physical Requirements:
- Prolonged periods sitting at a desk and working on a
computer.
- Must be able to lift up to 15 pounds at times. Benefits:
- Competitive salary plus uncapped commission
- 20 Days of PTO (Paid Time Off) and 13 days of companywide
holidays
- 8 hours to volunteer and impact the community
- Comprehensive benefits (Health/Dental/Vision/ 401K)
- The work/life set up you need to be successful.
Keywords: TCP, San Angelo , Implementation Specialist, Other , San Angelo, Texas
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