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Implementation Specialist

Company: TIME CLOCK PLUS
Location: San Angelo
Posted on: September 13, 2019

Job Description:

About the Job:

An Implementation Specialist team member is a proactive team player who can use acquired knowledge in technical consultation, excellent communication/problem solving and customer service skills to successfully deploy our solutions to the customers we serve. Implementation Specialist team members have the opportunity for advancement and growth based on performance.


  • Execute implementation project plans, at the direction of a Project Manager, based on customer needs, resources, and timelines as part of a project team.
  • Perform on-site and remote install, configuration, and customer training.
  • Manage time and resources to facilitate multiple implementation projects simultaneously.
  • Ensures customer success and satisfaction in a friendly and courteous manner.
  • Maintains customer records by updating account information and task status using project management tools and methodologies.
  • Continually investigates product and gains industry knowledge to improve performance and skill set.
  • Work independently to accomplish tasks to meet performance requirements.
  • Contributes to team effort by ensuring the highest possible level of customer happiness by understanding the needs of the customer with intuitive or directive conversation and questioning techniques.
  • Assists the project team in predicting project risks and assists in Root Cause Analysis when unforeseen issues/risks threaten the success of the project.

    About the Candidate:

    • Four-year college degree in MIS or similar field preferred. Equivalent experience considered.
    • Public speaking experience or aptitude to become a great on-site communicator.
    • Strong logical, analytical, and reasoning abilities.
    • Demonstrates organizational skills while working on multiple projects.
    • Strong understanding of technical designs, database structures, and specifications, with an ability to transform abstract customer, needs into system solutions.
    • Strong analytical and software management skills, including a thorough understanding of how to interpret customer business needs and translate them into a project plan.
    • Ability to travel up to 75% of the time, including overnight and weekends.
    • Ability to independently research and learn new technologies.
    • Experience with business operating procedures and accounting and/or payroll systems preferred.
    • Knowledge of Microsoft SQL Databases, Microsoft Server operating systems, and networking a plus.

      The Implementation Specialist team member is a full-time position and carries the following benefits: paid vacation, health, dental, and vision insurance, disability and life insurance, as well as 401(k).



      About Us:

      TimeClock Plus is a premier provider of best-of-breed workforce management and time collection solutions. The companys offerings are innovative and leverage the latest technologies available for solving the most complex issues faced by todays employers. Over 60,000 customers have chosen TimeClock Plus to complete their workforce management strategy as they seek to do more with less and manage the ever increasing compliance obligations placed upon them.



      TimeClock Plus is an equal opportunity employer.

Keywords: TIME CLOCK PLUS, San Angelo , Implementation Specialist, Other , San Angelo, Texas

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