Customer Service Representative

Company: TIME CLOCK PLUS
Location: San Angelo
Posted on: February 3, 2020

Job Description:

Located in San Angelo, TX and is a full-time position.

About Us:

TimeClock Plus is the expert in time and attendance software. For more than 30 years, TimeClock Plus has delivered best-in-class technology solutions and has fine-tuned its support services to provide the most personalized experience in the industry.

Hosted in the cloud, TCP has helped thousands of organizations meet their intricate timekeeping, employee scheduling, leave management, and other workforce needs. Our solutions enable thousands of organizations across the globe to manage labor costs, schedule employee time, and maintain payroll compliance.

In addition to our standard software suite, we offer customers specialized products including our seamless ERP integrations and our substitute management modules. With over 60,000 current customers, we serve businesses of all sizes, from small business to enterprise, in the public and private sector. Because we care about our customers and employees like family, we strive to create a family-oriented work environment within our offices.

About the Position:

A Customer Service Representative is responsible for providing quality and efficient customer service to new and existing customers. Duties are to resolve product or service problems by clarifying the customer's questions; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

Essential responsibilities include but are not limited to:

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• Ensures customer success and satisfaction in a friendly and courteous manner.
  
  
• Answering inbound calls from customers
  
  
• Making outbound calls to customers
  
  
• Use CRM software to track customer cases and tickets until resolution
  
  
• Maintains customer records by updating account information
  
  
• Maintains product knowledge to improve performance and skillset
  
  
• Meets or exceeds established performance requirements.
  
  
• Engages in customer success and customer advocacy.
  
  
• Assisting fellow team members and other departments.
  
  
• Contributes to team effort by ensuring the highest possible level of customer satisfaction.
  
  
• Other duties as assigned.
  
  Required/Desired Knowledge, Skills, and Abilities:
  
  
  • 
    
    
  • High school diploma or equivalent.
    
    
  • Strong customer service and support focus with a desire to consistently deliver high-quality service.
    
    
  • Strong oral and written communication skills.
    
    
  • Ability to work in a fast-paced environment and multi-task.
    
    
  • Excellent judgment skills with the ability to evaluate the situation and provide immediate solutions.
    
    
  • Completed and passed Product and Positional Training.
    
    TimeClock Plus is an equal opportunity employer.

Keywords: TIME CLOCK PLUS, San Angelo , Customer Service Representative, Sales , San Angelo, Texas